Telephone
Mystery Shopping
Telephone skills auditing
Sutter Performance Audit Systems trained call center professionals coupled
with our state-of-the-art technology provide you with a highly competent resource
for the measurement of the telephone skills at your various locations.
Staffed and managed in a professional manner
Our call center staff is comprised of highly trained personnel who are managed
by supervisors with extensive call center management experience. This means
that you can be assured that your programs are being managed and executed
in a manner that meets or exceeds your expectations.
Technology designed to get results
Sutter Performance Audit Systems leverages the latest in call center technology
to support the entire interactive process of auditing and reporting on the
sites you've identified.
Reporting results in a comprehensive manner
Sophisticated database management software enables you to review the current
activity and trends via a variety of reports. These reports are available
to you via website posting, e-mail or fax.
