On
Site Mystery Shopping
A
new dimension in mystery shopping
Sutter Performance Audit Systems provides you with technology based programs
that bring credible, accurate and verifiable data to your audit initiatives.
Hiring and training mystery shoppers the right way
Intensive shopper recruiting and training and close management are the hallmarks
of our staffing protocols. As a matter of fact, nearly 40% of applicants are
screened out during our process. Those remaining are trained in mystery shopping
best practices, software and hardware competence, and client specific training.
Electronic data capture
Sutter Performance Audit Systems data integrity starts with the accurate capture
of data. With our standard program our trained shoppers input your site data
via the Internet, soon after your site is shopped.
Quick turnaround reporting that facilitates understanding
You have access to your data and to our standard report packages within 48
hours via our dedicated website, e-mail or fax.
Robust database management software
Our database management software provides you with the ability to data mine
your database. Plus, our sophisticated report generator allows you to print
out custom reports that will aid you in making management decisions.
Telephone coaching to improve performance
Sutter Performance Audit Systems provides experienced tele-coaches who are
trained to help your under-performing sites increase their compliance to your
standards. This is a best practices reinforcing program with a history of
raising performance scores.
Performance Improving Features & Benefits
• Highly qualified and trained shoppers – Quality observation
• Data collection that meets your criteria – Provides the information
you need
• 48 hour report turnaround time – Access when needed
• Report access via the web, e-mail and fax – Facilitates distribution
•
Robust database management software – Provides high level data mining
• Tele-coaching – Improves performance
